Terms of sale

This site is operated by Motor Parts Murando Limited, 15 Midhurst Grove, Wolverhampton, England, WV6 8XN (company number 17402294), registered in England and Wales. Every order is placed with us, and we are the seller on your invoice.

You must be 18 or over to order. We refuse and refund orders where we have reason to believe the buyer is under 18.

Adding an item to your bag or reaching the payment step does not form a contract. The contract starts when we send the order confirmation email listing the items we have accepted.

If an item sells out between your payment and our confirmation, we do not charge for it. Where payment was already taken, we refund that line within three working days.

Prices include UK VAT and are shown in pounds sterling. Delivery is shown separately before you pay.

Where a crossed-out price appears beside a product, it is the supplier-stated price we hold for that item. We do not describe it as a 30-day reference price, because we do not yet hold enough of our own trading history to support that comparison.

You have 14 days from delivery to change your mind about any item. Tell us by email and return the item unused in its original packaging; we refund the item price and the standard outbound delivery charge.

Sealed intimate items are returnable within those 14 days only while the hygiene seal is intact, because a broken seal means they cannot be resold safely. Every other item is returnable unused inside the 14 days whether or not it carries a seal.

A faulty item is returnable whether or not the seal is broken. The exemption never overrides your rights under the Consumer Rights Act 2015.

We pay return postage. Our terms did not state otherwise before your order was placed, so under the Consumer Contracts Regulations 2013 the cost falls on us, and we are stating that plainly rather than changing it.

Returns are by post. We have no physical store, so email us and we send you the return address and cover the postage.

Motorised items carry the manufacturer's warranty, stated on each product page. Tell us within 30 days of a fault appearing and we replace or refund at your choice; after 30 days we repair or replace first, in line with your statutory rights.

Wear consistent with normal use, damage from silicone-incompatible lubricant, and charging with a non-supplied cable are not faults.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing here limits liability for death, personal injury or fraud.

Complaints go to our support address and are answered by a person, not a queue number. If we cannot resolve it, you retain every right you had before you contacted us.